Overall, most users (48%) give WiFi a 'B' for its general availability and performance in their hometowns, however, when asked how they felt about WiFi in the workplace, 70% say productivity suffers when it isn't readily accessible. 52% admit that work-essential apps often cannot be used due to poor WiFi availability or reliability. And 71% agree that they'd use more demanding applications such as video and chat if faster WiFi were more widely available.
"WiFi has become a must-have capability for mobile workersit's impacting revenue and worker productivity for businesses of all types and sizes," said David Hsieh, Chief Marketing Officer for Ubiquiti Networks. "Increasingly powerful mobile device capabilities mean user needs are outpacing existing networks in terms of accessibility, dependability and performance."
Of the 84% that reported having WiFi at work, 44% give their employers a B grade for its availability and performance. The cities with highest satisfaction, in order, are:
The cities that earned the lowest grade, in order are:
When ranked by industry, advertising/marketing/PR, agriculture, insurance, telecommunications, and technology scored the highest marks. Transportation, government, automotive, retail and food services scored the lowest.
"The accelerating demand for WiFi everywhere means businesses need to plan for the future," continued Hsieh. "Emerging standards such as 802.11ac that provide gigabit performance are essential to keep up with the growing number of bandwidth-hungry mobile devices and applications that are required to complete critical job functions."
In fact, 79% of working professionals say their need for high performance WiFi often influences their choice of hotels, restaurants and other businesses. While many of these businesses offer WiFi, many complain it's not available, reliable or fast enough to meet their needs. At 32%, hotels are listed as needing the most improvement in this area, followed by restaurants and coffeehouses (19%), public spaces outdoors (18%), and doctors' offices and hospitals (10%). 5% or less wanted more and better WiFi from planes, trains, airports, malls and shops, schools, convention centers and stadiums.
As for the biggest WiFi complaints, at 28%, users are most frustrated by unreliable signals. 23% pointed to lack of availability, 19% are most worried about security, and 65% feel WiFi is simply not fast enough. 24% of mobile professionals feel WiFi is getting worsenot betterat meeting their growing needs.
Key takeaways from the 'State of WiFi Report' are as follows:
To view an Infographic highlighting key findings, please visit http://www.ubnt.com/press/state-of-wifi.html.
1000 working professionals in the US, 18 years old and over, participated in the State of WiFi Report. Research Now was commissioned by Ubiquiti Networks to conduct the survey between April 25 and May 1, 2013.
About Ubiquiti Networks
Ubiquiti Networks (UBNT) is closing the digital divide by building network communication platforms for everyone, everywhere. With over 10 million devices deployed in more than 200 countries, Ubiquiti is transforming under-networked businesses and communities. Our leading edge platforms airMAX™, UniFi™, airFiber™, airVision™, mFi™ and EdgeMAX™ combine innovative technology, disruptive price performance and the support of a global user community to eliminate barriers to connectivity. For more information, join our community at http://www.ubnt.com.
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